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Terms & Conditions

Customer Care

Customer Care Policy:

At Cravings Kettle Corn, we are committed to providing exceptional customer service to ensure a delightful experience for every customer. Our customer care policy outlines our approach to addressing inquiries, concerns, and providing assistance to our valued patrons.

1. Communication Channels:

  • Contact Information: Customers can reach us via email, phone, or through the contact form on our website. Our contact details are prominently displayed on our website for easy access.

  • Social Media: We actively engage with customers on social media platforms to respond to queries, share updates, and maintain an open line of communication.

  • Office Hours: Our customer support team is available during [mention specific hours] on weekdays to assist customers with their inquiries.

2. Responsiveness:

  • Timely Responses: We strive to respond to customer inquiries and concerns promptly. Emails and messages are typically addressed within 24hrs, excluding weekends and holidays.

  • Acknowledgment of Concerns: Every customer query or issue is acknowledged to assure customers that their concerns are being heard and will be addressed.

3. Customer Support:

  • Knowledgeable Staff: Our customer support team is well-trained and equipped with comprehensive knowledge about our popcorn products, services, and policies.

  • Assistance and Guidance: We assist customers with product information, order tracking, and any other assistance required throughout their shopping experience.

4. Resolving Issues:

  • Problem Resolution: In cases of order discrepancies, damaged items, or any other issues, we aim to resolve these matters fairly and swiftly.

  • Refunds or Replacements: If a situation calls for it, we offer refunds or replacements as per our Returns and Refunds Policy (referenced on our website).

5. Customer Feedback:

  • Feedback Collection: We encourage customers to share their feedback and suggestions. This valuable input helps us improve our products and services.

  • Continuous Improvement: Customer feedback is taken seriously and used to enhance our operations, ensuring an even better experience for future customers.

6. Privacy and Confidentiality:

  • Data Protection: Customer information and communication are treated with the utmost confidentiality and handled in accordance with our privacy policy.

7. Continuous Improvement:

  • Learning and Development: We continuously evaluate and improve our customer care strategies to better serve our customers.

Note: This Customer Care Policy is subject to updates and revisions as necessary. Please refer to our website for the most recent version.

Privacy & Safety

Privacy and Safety Statement:

At Cravings Kettle Corn,we are committed to protecting the privacy and ensuring the safety of our customers' personal information. This Privacy and Safety Statement outlines how we collect, use, store, and protect the data obtained through interactions with our website and services.

1. Information Collection:

  • Personal Information: When customers interact with our website or make purchases, we may collect personal information such as name, email address, shipping address, and payment details necessary to fulfill orders.

  • Automated Data: We may also collect non-personal information through cookies or similar technologies to enhance user experience and gather insights into website usage.

2. Use of Information:

  • Order Fulfillment: Personal information collected is primarily used to process orders, deliver products, and provide customer support related to purchases.

  • Communication: We may use contact information to communicate order updates, promotional offers, or respond to inquiries initiated by the customer.

3. Data Security:

  • Secure Transactions: We employ industry-standard encryption and security measures to protect sensitive information during online transactions.

  • Data Confidentiality: Customer information is stored securely and accessible only to authorized personnel involved in order processing and customer service.

4. Third-Party Sharing:

  • Limited Sharing: We do not sell, trade, or otherwise transfer customers' personal information to third parties without explicit consent, except for service providers necessary for order fulfillment or legal compliance.

5. Customer Rights:

  • Access and Control: Customers have the right to access, update, or request the deletion of their personal information stored by us. They can do so by contacting our customer support team.

  • Opt-Out: Customers can opt-out of receiving promotional communications at any time by following the instructions provided in the communication or by contacting us.

6. Changes to Policy:

  • Policy Updates: We reserve the right to update this Privacy and Safety Statement. Any changes will be reflected on our website, and continued use of our services after changes signify acceptance of the updated policy.

Note: This Privacy and Safety Statement is subject to periodic reviews and revisions. For the most current version, please refer to our website.

Payment Methods

Payment Methods

  • Credit / Debit Cards


  • Offline Payments

Wholesale Inquiries

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