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Shipping & Returns

Shipping Policy

Shipping Policy:

  1. Processing Time:

    • Orders are typically processed and shipped within 1-2 business days from the date the order is placed, excluding weekends and holidays.

  2. Shipping Methods:

    • We offer standard shipping options and expedited shipping for faster delivery. The available shipping methods will be displayed during the checkout process.

  3. Shipping Rates:

    • Shipping rates are calculated based on the weight of the order and the destination. Customers can view the shipping costs before finalizing their purchase during the checkout process.

  4. Delivery Time:

    • Estimated delivery times vary based on the shipping method selected and the destination. Once your order is shipped, you will receive a confirmation email with tracking information to monitor the delivery status.

  5. International Shipping:

    • At this time, we only offer shipping within Canada unless specially requested in email

  6. Incomplete or Incorrect Addresses:

    • It's crucial to provide accurate shipping information. We are not responsible for undelivered packages due to incorrect or incomplete addresses provided by the customer.

Return & Exchange Policy

Returns and Refunds Policy:

  1. Return Eligibility:

    • To be eligible for a return, the item must be unused and in its original packaging. Perishable items like popcorn may not be eligible for returns due to health and safety reasons, except in the case of damage during transit or if the wrong item was received.

  2. Damaged or Incorrect Items:

    • If you receive a damaged or incorrect item, please contact us within 2 days of receiving the order. We may require photo evidence of the damage or incorrect product to process a refund or replacement.

  3. Refunds Process:

    • Refunds are issued back to the original payment method used for the purchase. Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

  4. Return Shipping:

    • Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped or item arrived damaged).

  5. Non-Returnable Items:

    • Certain items, such as personalized or customized products, may not be eligible for returns unless they arrive damaged or defective.

  6. Refund Processing Time:

    • Refunds may take 10 days to process after the returned item is received and inspected.

Note: This policy is subject to change without prior notice. Please refer to our website for the most up-to-date information regarding shipping and returns.

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